by John Riley | Feb 19, 2020 | Uncategorized
Do you get so offended that you react emotionally? If you do, you are going to struggle greatly when it comes to trying to de-escalate a stressful encounter with an agitated, often times offended, person. Because when YOU are offended, and you allow yourself to...
by John Riley | Dec 28, 2019 | Uncategorized
Do you find yourself fixating and creating your own tunnel vision? Maybe you have noticed a “suspicious” person, are you now so fixated on that person that you don’t notice people walking by and greeting you? This is actually a common phenomena when...
by John Riley | Dec 20, 2019 | Uncategorized
Do you let your guard down when someone claims to be a “veteran”? This is applicable to everyone, but with a special emphasis for church security personnel – First, let me say that I am a proud US Army veteran, 7 years in the infantry, and a Desert...
by John Riley | Dec 15, 2019 | Uncategorized
How Jazmine Headley incident could have gone differently. My team and I were in NYC last year with a client when this incident happened. Everything I read at the time pointed to the security guards on scene actually ESCALATING the situation before they called the...
by John Riley | Jan 24, 2019 | Uncategorized
I was recently asked how I would have de-escalated the situation of the angry transgender person in the Gamestop video game store. The incident happened around December, 2018, at least that is when the video and comments began popping up on Youtube. I watched the...
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