by John Riley | Nov 14, 2021 | Uncategorized
Your attitude is CRITICAL for effective and successful Conflict De-escalation! ESPECIALLY your attitude towards the person you are thinking you need to de-escalate! I recently read an article on de-escalation in the latest issue of “Barista”, an industry...
by John Riley | Nov 8, 2020 | Uncategorized
Police officer’s condescending tone of voice and attitude created and escalated stress during a “simple” traffic stop in June, 2019, in Connecticut. The officer stopped the vehicle for speeding, and as he makes contact with the driver, who sounded...
by John Riley | Jul 6, 2020 | Uncategorized
Missteps and bad decisions by everyone in this recent incident almost created a fatal outcome. To summarize, on July 1, 2020, in Michigan, a pregnant white woman was leaving a restuarant as a 15 year old black juvenile female and her mother were walking in, and the...
by John Riley | Mar 20, 2020 | Uncategorized
Another sad example of a chaotic situation with a loud, rude, obnoxious person mishandled by aircrew on an airliner. This video was recently uploaded onto Youtube, and it happened onboard a Brussells Airlines aircraft on March 11th, 2020 apparently during flight. ...
by John Riley | Feb 8, 2020 | Uncategorized
Social media may be creating, and driving, implicit bias. The phrase implicit bias has started to appear more and more in the media and internet, and I think I began to notice the phrase about 10 years ago when I attended a class as a police officer. Basically,...
Recent Comments