by John Riley | May 8, 2021 | Uncategorized
Your appearance, the A in your ACE, will do more to effectively de-escalate a situation. A guy I know from church recently may have proved one of my main precepts: That your appearance can shape another person’s thoughts, feelings and actions without a word...
by John Riley | Apr 23, 2021 | Uncategorized
Could a social worker have stopped Ma’Khia Bryant? A very large number of people have been reposting the attached image on instagram, and it is just further proof that just because a person has PhD or a Masters degree it absolutely DOES NOT mean they know...
by John Riley | Mar 28, 2021 | Uncategorized
Good people oftentimes unintentionally escalate situations! They mean well, are trying to do good, but because they don’t know what they don’t know, they do and say things that actually escalate situations! A gentleman was telling me about an experience he...
by John Riley | Nov 28, 2020 | Uncategorized
De-escalation concepts do not change just because of a pandemic and mask! For example, people will always want and need to be treated with respect, and you can do that with an awareness of your ACE. Appearance, communication and engagement, your ACE, those 3...
by John Riley | Nov 15, 2020 | Uncategorized
Is it professionally and socially acceptable to call a stranger by their middle name? A stranger “went off on me” a few weeks ago, a stranger who clearly took offense to my post that not ALL situations require police to arrive and handle things with a...
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