by John Riley | May 8, 2021 | Uncategorized
Your appearance, the A in your ACE, will do more to effectively de-escalate a situation. A guy I know from church recently may have proved one of my main precepts: That your appearance can shape another person’s thoughts, feelings and actions without a word...
by John Riley | Nov 8, 2020 | Uncategorized
Police officer’s condescending tone of voice and attitude created and escalated stress during a “simple” traffic stop in June, 2019, in Connecticut. The officer stopped the vehicle for speeding, and as he makes contact with the driver, who sounded...
by John Riley | Mar 20, 2020 | Uncategorized
Another sad example of a chaotic situation with a loud, rude, obnoxious person mishandled by aircrew on an airliner. This video was recently uploaded onto Youtube, and it happened onboard a Brussells Airlines aircraft on March 11th, 2020 apparently during flight. ...
by John Riley | Feb 19, 2020 | Uncategorized
Do you get so offended that you react emotionally? If you do, you are going to struggle greatly when it comes to trying to de-escalate a stressful encounter with an agitated, often times offended, person. Because when YOU are offended, and you allow yourself to...
by John Riley | Feb 8, 2020 | Uncategorized
Social media may be creating, and driving, implicit bias. The phrase implicit bias has started to appear more and more in the media and internet, and I think I began to notice the phrase about 10 years ago when I attended a class as a police officer. Basically,...
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