by John Riley | Dec 30, 2022 | Uncategorized
De-escalation Lessons From a Rabid Raiders Football Fan, a woman who pretty much harassed a Patriots fan on Dec 17th, 2022, and who about went unhinged on the fan after the Patriots basically threw away the tied game at the last moment and the Raiders won. Jerry...
by John Riley | Sep 22, 2022 | Uncategorized
Epic De-escalation Fail by Deputies results in fatal shooting of a young man suffering through a mental health crisis. It absolutely was avoidable. The incident occurred on June 10, 2022, in Clear Creek County, Colorado, and the body-cam video, dispatch audio and all...
by John Riley | May 12, 2022 | Uncategorized
Your size and shape can and will escalate a situation! A point I make in my training seminars is to encourage students to be aware of how they appear and come across to another person, especially if that other person is stressed and agitated. Larger, wider, taller...
by John Riley | May 7, 2022 | Uncategorized
Do “De-escalation” efforts always work? Absolutely NOT! There is NO such thing as a single word or phrase, some magical word or phrase, that will just “de-escalate” a person or situation! Yet the general public continues to convince itself,...
by John Riley | Nov 14, 2021 | Uncategorized
Your attitude is CRITICAL for effective and successful Conflict De-escalation! ESPECIALLY your attitude towards the person you are thinking you need to de-escalate! I recently read an article on de-escalation in the latest issue of “Barista”, an industry...
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