by John Riley | May 4, 2018 | Uncategorized
Do you REALLY know how to De-escalate a situation? What do you base your confidence and assurance on? From training? From experience? From a combination of both? In the last 2 years as I go around conducting Conflict De-escalation training workshops and talking to...
by John Riley | Jan 25, 2018 | Uncategorized
Non-verbal communication that actually escalates a situation. It happens much more often than you would think. The ability to communicate by body language and tone of voice goes back to the cave man days. In those earliest days of early man, before languages and...
by John Riley | Apr 3, 2017 | Uncategorized
De-escalating a young person. I have been asked that a few times since starting my business, and my response is that, based on my experience, it still boils down to how you project yourself, your body language, how you control your tone of voice, and how well you...
by John Riley | Mar 4, 2017 | Uncategorized
Sometimes your best de-escalation efforts will not work, that’s just the way it goes when dealing with people. Dealing with a person who is angry, or drunk or high or mentally/emotionally impaired can be very challenging, it is very fluid and very dynamic. I...
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