by John Riley | Nov 28, 2020 | Uncategorized
De-escalation concepts do not change just because of a pandemic and mask! For example, people will always want and need to be treated with respect, and you can do that with an awareness of your ACE. Appearance, communication and engagement, your ACE, those 3...
by John Riley | Apr 8, 2020 | Uncategorized
Toilet Paper Incident between Mother and Son has some lessons. A 26-yr old man physically assaults his own mother over toilet paper (Come on, you knew stuff like this was going to happen!) What conflict de-escalation lessons can we learn from this incident? Click...
by John Riley | Dec 20, 2019 | Uncategorized
Do you let your guard down when someone claims to be a “veteran”? This is applicable to everyone, but with a special emphasis for church security personnel – First, let me say that I am a proud US Army veteran, 7 years in the infantry, and a Desert...
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