by John Riley | Dec 28, 2019 | Uncategorized
Do you find yourself fixating and creating your own tunnel vision? Maybe you have noticed a “suspicious” person, are you now so fixated on that person that you don’t notice people walking by and greeting you? This is actually a common phenomena when...
by John Riley | Dec 20, 2019 | Uncategorized
Do you let your guard down when someone claims to be a “veteran”? This is applicable to everyone, but with a special emphasis for church security personnel – First, let me say that I am a proud US Army veteran, 7 years in the infantry, and a Desert...
by John Riley | Mar 15, 2017 | Uncategorized
How often should you train for dealing with a difficult person? I guess the answer to that will be based on how often you and your staff deal with such a person, and how proficient you want yourself and your staff to be when dealing with a loud, rude, and obnoxious...
by John Riley | Mar 4, 2017 | Uncategorized
Sometimes your best de-escalation efforts will not work, that’s just the way it goes when dealing with people. Dealing with a person who is angry, or drunk or high or mentally/emotionally impaired can be very challenging, it is very fluid and very dynamic. I...
by John Riley | Feb 19, 2017 | Uncategorized
Part of de-escalating a situation is knowing when you may be escalating it. A number of years ago a friend of mine was sharing with me an incident that happened at a church. The security volunteers were made aware of some people possibly attempting to break into...
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