by John Riley | Mar 4, 2017 | Uncategorized
Sometimes your best de-escalation efforts will not work, that’s just the way it goes when dealing with people. Dealing with a person who is angry, or drunk or high or mentally/emotionally impaired can be very challenging, it is very fluid and very dynamic. I...
by John Riley | Feb 24, 2017 | Uncategorized
There was a recent incident with an off duty cop that highlights the critical need to be clearly thinking and making smart choices. I had just posted a blog a mere 5 days ago pointing out that a part of de-escalating a situation is knowing when YOU may be in fact...
by John Riley | Feb 14, 2017 | Uncategorized
Body language in de-escalating a situation… Did you know that YOUR body language, YOUR facial expression, will help determine how your interaction with an angry person turns out? Think about the last time you were frustrated about something and wanted to see the...
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