by John Riley | Mar 21, 2017 | Uncategorized
Dealing with a loud, rude, obnoxious, assaultive person can and will be challenging, and this video is a great example of keeping your cool with someone like that to avoid escalating the situation. So I stated that this video is a great example of someone keeping...
by John Riley | Feb 14, 2017 | Uncategorized
Body language in de-escalating a situation… Did you know that YOUR body language, YOUR facial expression, will help determine how your interaction with an angry person turns out? Think about the last time you were frustrated about something and wanted to see the...
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