by John Riley | May 4, 2018 | Uncategorized
Do you REALLY know how to De-escalate a situation? What do you base your confidence and assurance on? From training? From experience? From a combination of both? In the last 2 years as I go around conducting Conflict De-escalation training workshops and talking to...
by John Riley | Apr 3, 2017 | Uncategorized
De-escalating a young person. I have been asked that a few times since starting my business, and my response is that, based on my experience, it still boils down to how you project yourself, your body language, how you control your tone of voice, and how well you...
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