by John Riley | May 8, 2021 | Uncategorized
Your appearance, the A in your ACE, will do more to effectively de-escalate a situation. A guy I know from church recently may have proved one of my main precepts: That your appearance can shape another person’s thoughts, feelings and actions without a word...
by John Riley | Apr 23, 2021 | Uncategorized
Could a social worker have stopped Ma’Khia Bryant? A very large number of people have been reposting the attached image on instagram, and it is just further proof that just because a person has PhD or a Masters degree it absolutely DOES NOT mean they know...
by John Riley | Nov 28, 2020 | Uncategorized
De-escalation concepts do not change just because of a pandemic and mask! For example, people will always want and need to be treated with respect, and you can do that with an awareness of your ACE. Appearance, communication and engagement, your ACE, those 3...
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