by John Riley | Nov 14, 2021 | Uncategorized
Your attitude is CRITICAL for effective and successful Conflict De-escalation! ESPECIALLY your attitude towards the person you are thinking you need to de-escalate! I recently read an article on de-escalation in the latest issue of “Barista”, an industry...
by John Riley | Oct 16, 2021 | Uncategorized
Why did country music star Tim McGraw escalate a situation?! Tim McGraw pretty much began to escalate a situation with a heckler at his show last Saturday Oct 9th! This is an example of what I have been saying – People will tend to say and do things that will...
by John Riley | Oct 13, 2020 | Uncategorized
Finger Pointing Escalates Into Trashing Of McDonald’s. High, VERY high, on the list of things NOT to do when interacting with an angry person is – Do not point your finger at them! This recent incident at a McDonald’s in Indianapolis has several...
by John Riley | Mar 20, 2020 | Uncategorized
Another sad example of a chaotic situation with a loud, rude, obnoxious person mishandled by aircrew on an airliner. This video was recently uploaded onto Youtube, and it happened onboard a Brussells Airlines aircraft on March 11th, 2020 apparently during flight. ...
by John Riley | Dec 20, 2019 | Uncategorized
Do you let your guard down when someone claims to be a “veteran”? This is applicable to everyone, but with a special emphasis for church security personnel – First, let me say that I am a proud US Army veteran, 7 years in the infantry, and a Desert...
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