by John Riley | Jan 24, 2019 | Uncategorized
I was recently asked how I would have de-escalated the situation of the angry transgender person in the Gamestop video game store. The incident happened around December, 2018, at least that is when the video and comments began popping up on Youtube. I watched the...
by John Riley | May 24, 2018 | Uncategorized
How will your staff and co-workers respond to stress? Are you sure, absolutley convinced, that your staff will properly handle, and not escalate, a situation with a loud, rude, obnoxious person? There is an old saying that goes something like this- You never know how...
by John Riley | Jan 25, 2018 | Uncategorized
Non-verbal communication that actually escalates a situation. It happens much more often than you would think. The ability to communicate by body language and tone of voice goes back to the cave man days. In those earliest days of early man, before languages and...
by John Riley | Oct 7, 2017 | Uncategorized
Why conflict de-escalation training is important to you … A large number of businesses and organizations have a plan for all sorts of situations, medical emergencies, storm shelter, even hopefully even for an active shooter, but no one seems to take any effort...
by John Riley | Jul 19, 2017 | Uncategorized
Don’t underestimate the importance of a reactionary gap! In the blink of an eye you could suddenly find yourself under attack! When dealing with someone who is loud, rude and obnoxious it is very important that you keep your safety in mind, and do the best you...
Recent Comments