by John Riley | Aug 13, 2022 | Uncategorized
De-escalation tips from recent incident between a Spirit airline agent and woman, there are several de-escalation tips, techniques, lessons from the recent viral tik tok video of an incident in Texas between a Spirit Airlines agent and a woman. How could this...
by John Riley | May 8, 2021 | Uncategorized
Your appearance, the A in your ACE, will do more to effectively de-escalate a situation. A guy I know from church recently may have proved one of my main precepts: That your appearance can shape another person’s thoughts, feelings and actions without a word...
by John Riley | Nov 8, 2020 | Uncategorized
Police officer’s condescending tone of voice and attitude created and escalated stress during a “simple” traffic stop in June, 2019, in Connecticut. The officer stopped the vehicle for speeding, and as he makes contact with the driver, who sounded...
by John Riley | Oct 29, 2020 | Uncategorized
The reality of a knife attack is that there is nothing you can say or do at that moment that will “de-escalate” the attacker Can you de-escalate a knife attack? Once again the uninformed, misinformed, misguided and criminals are rioting and looting in...
by John Riley | Jun 7, 2020 | Uncategorized
Common basic body language in confrontational situations, it’s automatic and primal, it didn’t need to be taught to any human being, it just manifests itself when a person is agitated and stressed. Studies have shown that there are some universal body...
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