by John Riley | Aug 13, 2022 | Uncategorized
De-escalation tips from recent incident between a Spirit airline agent and woman, there are several de-escalation tips, techniques, lessons from the recent viral tik tok video of an incident in Texas between a Spirit Airlines agent and a woman. How could this...
by John Riley | May 8, 2021 | Uncategorized
Your appearance, the A in your ACE, will do more to effectively de-escalate a situation. A guy I know from church recently may have proved one of my main precepts: That your appearance can shape another person’s thoughts, feelings and actions without a word...
by John Riley | Apr 23, 2021 | Uncategorized
Could a social worker have stopped Ma’Khia Bryant? A very large number of people have been reposting the attached image on instagram, and it is just further proof that just because a person has PhD or a Masters degree it absolutely DOES NOT mean they know...
by John Riley | Oct 13, 2020 | Uncategorized
Finger Pointing Escalates Into Trashing Of McDonald’s. High, VERY high, on the list of things NOT to do when interacting with an angry person is – Do not point your finger at them! This recent incident at a McDonald’s in Indianapolis has several...
by John Riley | Jun 7, 2020 | Uncategorized
Common basic body language in confrontational situations, it’s automatic and primal, it didn’t need to be taught to any human being, it just manifests itself when a person is agitated and stressed. Studies have shown that there are some universal body...
Recent Comments