by John Riley | May 8, 2021 | Uncategorized
Your appearance, the A in your ACE, will do more to effectively de-escalate a situation. A guy I know from church recently may have proved one of my main precepts: That your appearance can shape another person’s thoughts, feelings and actions without a word...
by John Riley | Jul 6, 2020 | Uncategorized
Missteps and bad decisions by everyone in this recent incident almost created a fatal outcome. To summarize, on July 1, 2020, in Michigan, a pregnant white woman was leaving a restuarant as a 15 year old black juvenile female and her mother were walking in, and the...
by John Riley | Jun 7, 2020 | Uncategorized
Common basic body language in confrontational situations, it’s automatic and primal, it didn’t need to be taught to any human being, it just manifests itself when a person is agitated and stressed. Studies have shown that there are some universal body...
by John Riley | Apr 8, 2020 | Uncategorized
Toilet Paper Incident between Mother and Son has some lessons. A 26-yr old man physically assaults his own mother over toilet paper (Come on, you knew stuff like this was going to happen!) What conflict de-escalation lessons can we learn from this incident? Click...
by John Riley | Mar 20, 2020 | Uncategorized
Another sad example of a chaotic situation with a loud, rude, obnoxious person mishandled by aircrew on an airliner. This video was recently uploaded onto Youtube, and it happened onboard a Brussells Airlines aircraft on March 11th, 2020 apparently during flight. ...
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