by John Riley | Oct 12, 2023 | Uncategorized
2 missed opportunities to De-escalate leads to tragedy. Another tragic, totally avoidable incident at a McDonald’s in Hendersonville, NC, where 2 critical opportunities to effectively and successfully De-escalate the situation were thrown away and lost. 2 women...
by John Riley | Nov 14, 2021 | Uncategorized
Your attitude is CRITICAL for effective and successful Conflict De-escalation! ESPECIALLY your attitude towards the person you are thinking you need to de-escalate! I recently read an article on de-escalation in the latest issue of “Barista”, an industry...
by John Riley | Jul 6, 2020 | Uncategorized
Missteps and bad decisions by everyone in this recent incident almost created a fatal outcome. To summarize, on July 1, 2020, in Michigan, a pregnant white woman was leaving a restuarant as a 15 year old black juvenile female and her mother were walking in, and the...
by John Riley | Jan 24, 2019 | Uncategorized
I was recently asked how I would have de-escalated the situation of the angry transgender person in the Gamestop video game store. The incident happened around December, 2018, at least that is when the video and comments began popping up on Youtube. I watched the...
by John Riley | Jul 11, 2018 | Uncategorized
Are you or your staff prepared to handle stress properly? In the last 6 months there have been several high profile incidences where police were called by Whites to make contact with Blacks, such as the May, 2018, incident where a White Yale university student called...
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