by John Riley | Oct 12, 2023 | Uncategorized
2 missed opportunities to De-escalate leads to tragedy. Another tragic, totally avoidable incident at a McDonald’s in Hendersonville, NC, where 2 critical opportunities to effectively and successfully De-escalate the situation were thrown away and lost. 2 women...
by John Riley | Feb 3, 2023 | Uncategorized
Unfortunate incident at Dave and Buster’s restaurant has lessons about effective and successful conflict de-escalation. In late January, 2023, in Jacksonville, FL, a cook beat another employee to death. -> If you allow yourself to become offended, frustrated, or...
by John Riley | Dec 30, 2022 | Uncategorized
De-escalation Lessons From a Rabid Raiders Football Fan, a woman who pretty much harassed a Patriots fan on Dec 17th, 2022, and who about went unhinged on the fan after the Patriots basically threw away the tied game at the last moment and the Raiders won. Jerry...
by John Riley | Sep 22, 2022 | Uncategorized
Epic De-escalation Fail by Deputies results in fatal shooting of a young man suffering through a mental health crisis. It absolutely was avoidable. The incident occurred on June 10, 2022, in Clear Creek County, Colorado, and the body-cam video, dispatch audio and all...
by John Riley | May 12, 2022 | Uncategorized
Your size and shape can and will escalate a situation! A point I make in my training seminars is to encourage students to be aware of how they appear and come across to another person, especially if that other person is stressed and agitated. Larger, wider, taller...
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