by John Riley | Oct 12, 2023 | Uncategorized
2 missed opportunities to De-escalate leads to tragedy. Another tragic, totally avoidable incident at a McDonald’s in Hendersonville, NC, where 2 critical opportunities to effectively and successfully De-escalate the situation were thrown away and lost. 2 women...
by John Riley | May 12, 2022 | Uncategorized
Your size and shape can and will escalate a situation! A point I make in my training seminars is to encourage students to be aware of how they appear and come across to another person, especially if that other person is stressed and agitated. Larger, wider, taller...
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