by John Riley | Oct 12, 2023 | Uncategorized
2 missed opportunities to De-escalate leads to tragedy. Another tragic, totally avoidable incident at a McDonald’s in Hendersonville, NC, where 2 critical opportunities to effectively and successfully De-escalate the situation were thrown away and lost. 2 women...
by John Riley | May 12, 2022 | Uncategorized
Your size and shape can and will escalate a situation! A point I make in my training seminars is to encourage students to be aware of how they appear and come across to another person, especially if that other person is stressed and agitated. Larger, wider, taller...
by John Riley | Oct 29, 2020 | Uncategorized
The reality of a knife attack is that there is nothing you can say or do at that moment that will “de-escalate” the attacker Can you de-escalate a knife attack? Once again the uninformed, misinformed, misguided and criminals are rioting and looting in...
by John Riley | Apr 8, 2020 | Uncategorized
Toilet Paper Incident between Mother and Son has some lessons. A 26-yr old man physically assaults his own mother over toilet paper (Come on, you knew stuff like this was going to happen!) What conflict de-escalation lessons can we learn from this incident? Click...
by John Riley | Dec 15, 2019 | Uncategorized
How Jazmine Headley incident could have gone differently. My team and I were in NYC last year with a client when this incident happened. Everything I read at the time pointed to the security guards on scene actually ESCALATING the situation before they called the...
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