by John Riley | Nov 14, 2021 | Uncategorized
Your attitude is CRITICAL for effective and successful Conflict De-escalation! ESPECIALLY your attitude towards the person you are thinking you need to de-escalate! I recently read an article on de-escalation in the latest issue of “Barista”, an industry...
by John Riley | Apr 23, 2021 | Uncategorized
Could a social worker have stopped Ma’Khia Bryant? A very large number of people have been reposting the attached image on instagram, and it is just further proof that just because a person has PhD or a Masters degree it absolutely DOES NOT mean they know...
by John Riley | Mar 28, 2021 | Uncategorized
Good people oftentimes unintentionally escalate situations! They mean well, are trying to do good, but because they don’t know what they don’t know, they do and say things that actually escalate situations! A gentleman was telling me about an experience he...
by John Riley | Nov 28, 2020 | Uncategorized
De-escalation concepts do not change just because of a pandemic and mask! For example, people will always want and need to be treated with respect, and you can do that with an awareness of your ACE. Appearance, communication and engagement, your ACE, those 3...
by John Riley | Nov 8, 2020 | Uncategorized
Police officer’s condescending tone of voice and attitude created and escalated stress during a “simple” traffic stop in June, 2019, in Connecticut. The officer stopped the vehicle for speeding, and as he makes contact with the driver, who sounded...
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