by John Riley | Nov 14, 2021 | Uncategorized
Your attitude is CRITICAL for effective and successful Conflict De-escalation! ESPECIALLY your attitude towards the person you are thinking you need to de-escalate! I recently read an article on de-escalation in the latest issue of “Barista”, an industry...
by John Riley | Jul 6, 2020 | Uncategorized
Missteps and bad decisions by everyone in this recent incident almost created a fatal outcome. To summarize, on July 1, 2020, in Michigan, a pregnant white woman was leaving a restuarant as a 15 year old black juvenile female and her mother were walking in, and the...
by John Riley | Dec 15, 2019 | Uncategorized
How Jazmine Headley incident could have gone differently. My team and I were in NYC last year with a client when this incident happened. Everything I read at the time pointed to the security guards on scene actually ESCALATING the situation before they called the...
by John Riley | Jul 11, 2018 | Uncategorized
Are you or your staff prepared to handle stress properly? In the last 6 months there have been several high profile incidences where police were called by Whites to make contact with Blacks, such as the May, 2018, incident where a White Yale university student called...
by John Riley | May 24, 2018 | Uncategorized
How will your staff and co-workers respond to stress? Are you sure, absolutley convinced, that your staff will properly handle, and not escalate, a situation with a loud, rude, obnoxious person? There is an old saying that goes something like this- You never know how...
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