by John Riley | Nov 8, 2020 | Uncategorized
Police officer’s condescending tone of voice and attitude created and escalated stress during a “simple” traffic stop in June, 2019, in Connecticut. The officer stopped the vehicle for speeding, and as he makes contact with the driver, who sounded...
by John Riley | Oct 29, 2020 | Uncategorized
The reality of a knife attack is that there is nothing you can say or do at that moment that will “de-escalate” the attacker Can you de-escalate a knife attack? Once again the uninformed, misinformed, misguided and criminals are rioting and looting in...
by John Riley | Oct 13, 2020 | Uncategorized
Finger Pointing Escalates Into Trashing Of McDonald’s. High, VERY high, on the list of things NOT to do when interacting with an angry person is – Do not point your finger at them! This recent incident at a McDonald’s in Indianapolis has several...
by John Riley | Jun 7, 2020 | Uncategorized
Common basic body language in confrontational situations, it’s automatic and primal, it didn’t need to be taught to any human being, it just manifests itself when a person is agitated and stressed. Studies have shown that there are some universal body...
by John Riley | Apr 8, 2020 | Uncategorized
Toilet Paper Incident between Mother and Son has some lessons. A 26-yr old man physically assaults his own mother over toilet paper (Come on, you knew stuff like this was going to happen!) What conflict de-escalation lessons can we learn from this incident? Click...
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