by John Riley | Mar 28, 2021 | Uncategorized
Good people oftentimes unintentionally escalate situations! They mean well, are trying to do good, but because they don’t know what they don’t know, they do and say things that actually escalate situations! A gentleman was telling me about an experience he...
by John Riley | Feb 19, 2020 | Uncategorized
Do you get so offended that you react emotionally? If you do, you are going to struggle greatly when it comes to trying to de-escalate a stressful encounter with an agitated, often times offended, person. Because when YOU are offended, and you allow yourself to...
Recent Comments