by John Riley | Mar 29, 2024 | Uncategorized
Happy Good Friday to all, especially to my fellow church safety and security volunteers!As we go into the Easter weekend, and consider what Jesus did for us, I want to remind you all how important it is to develop a ministry mindset, especially in these recent times...
by John Riley | Dec 14, 2023 | Uncategorized
A situation at church inadvertently escalated by churchgoer who meant well on Sunday evening, Dec 10th. During a healing and prayer service at my church a woman began to create a disturbance. Our ushers and security volunteers handled it very well, but there was a...
by John Riley | Oct 12, 2023 | Uncategorized
2 missed opportunities to De-escalate leads to tragedy. Another tragic, totally avoidable incident at a McDonald’s in Hendersonville, NC, where 2 critical opportunities to effectively and successfully De-escalate the situation were thrown away and lost. 2 women...
by John Riley | May 5, 2023 | Uncategorized
Most people in the customer service industry, especially those with frequent face-to-face interaction with customers and clients, know how important it is to smile and make eye contact while talking to someone. Unfortunately there are those who just do not “get it”,...
by John Riley | Feb 3, 2023 | Uncategorized
Unfortunate incident at Dave and Buster’s restaurant has lessons about effective and successful conflict de-escalation. In late January, 2023, in Jacksonville, FL, a cook beat another employee to death. -> If you allow yourself to become offended, frustrated, or...
by John Riley | Dec 30, 2022 | Uncategorized
De-escalation Lessons From a Rabid Raiders Football Fan, a woman who pretty much harassed a Patriots fan on Dec 17th, 2022, and who about went unhinged on the fan after the Patriots basically threw away the tied game at the last moment and the Raiders won. Jerry...
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