by John Riley | Sep 24, 2022 | Uncategorized
Feeling “offended”? You may end up escalating the situation! A point I emphasize in my training seminars is that when you allow yourself to become offended, or frustrated, or impatient, you are increasing the likelihood that YOU will be the one to end up...
by John Riley | Sep 22, 2022 | Uncategorized
Epic De-escalation Fail by Deputies results in fatal shooting of a young man suffering through a mental health crisis. It absolutely was avoidable. The incident occurred on June 10, 2022, in Clear Creek County, Colorado, and the body-cam video, dispatch audio and all...
by John Riley | Aug 13, 2022 | Uncategorized
De-escalation tips from recent incident between a Spirit airline agent and woman, there are several de-escalation tips, techniques, lessons from the recent viral tik tok video of an incident in Texas between a Spirit Airlines agent and a woman. How could this...
by John Riley | May 20, 2022 | Uncategorized
This road rage incident was avoidable across the board, and there are several teaching/training points to be made. Link to news article on Florida road rage incident How could this incident have been avoided? 3 things I teach people (Especially to young people now...
by John Riley | May 12, 2022 | Uncategorized
Your size and shape can and will escalate a situation! A point I make in my training seminars is to encourage students to be aware of how they appear and come across to another person, especially if that other person is stressed and agitated. Larger, wider, taller...
by John Riley | May 7, 2022 | Uncategorized
Do “De-escalation” efforts always work? Absolutely NOT! There is NO such thing as a single word or phrase, some magical word or phrase, that will just “de-escalate” a person or situation! Yet the general public continues to convince itself,...
by John Riley | Apr 21, 2022 | Uncategorized
2 misconceptions from the tragic OIS in Grand Rapids. A point that I make in my training seminars is that there is an absolute lack of understanding by the public of what “de-escalation” really is, and what de-escalation efforts looks and sounds like....
by John Riley | Apr 17, 2022 | Uncategorized
How did the Grand Rapids, MI police officer try to de-escalate and control the situation? Sadly and tragically, on Monday, April 4, 2022, a Grand Rapids police officer made a traffic stop which ended up with the fatal shooting of the driver. Here’s a link to...
by John Riley | Feb 13, 2022 | Uncategorized
Sarcastic comment in a crowd can escalate a situation. My wife and I were at Costco Wholesale about an hour ago, the parking lot was absolutely packed and full, and she sent me the attached photo to let me know she in the checkout line and yet in the middle of the...
by John Riley | Jan 1, 2022 | Uncategorized
What can church safety and security volunteers learn from tragic incident in LA? To quickly summarize, an incident in Los Angeles at a Burlington Coat Factory on Dec 23, 2021, ended up with not only a suspect dead but also an innocent 14 yr old girl dead. ...
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