by John Riley | Nov 20, 2021 | Uncategorized
A tale of 2 church parking lots. I was recently contacted by the church security leader of a church my team and I had trained with earlier in 2021. He wanted to share with me how they had an incident in their parking lot with an agitated person that almost went off...
by John Riley | Nov 14, 2021 | Uncategorized
Your attitude is CRITICAL for effective and successful Conflict De-escalation! ESPECIALLY your attitude towards the person you are thinking you need to de-escalate! I recently read an article on de-escalation in the latest issue of “Barista”, an industry...
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