by John Riley | Nov 28, 2020 | Uncategorized
De-escalation concepts do not change just because of a pandemic and mask! For example, people will always want and need to be treated with respect, and you can do that with an awareness of your ACE. Appearance, communication and engagement, your ACE, those 3...
by John Riley | Nov 15, 2020 | Uncategorized
Is it professionally and socially acceptable to call a stranger by their middle name? A stranger “went off on me” a few weeks ago, a stranger who clearly took offense to my post that not ALL situations require police to arrive and handle things with a...
by John Riley | Nov 8, 2020 | Uncategorized
Police officer’s condescending tone of voice and attitude created and escalated stress during a “simple” traffic stop in June, 2019, in Connecticut. The officer stopped the vehicle for speeding, and as he makes contact with the driver, who sounded...
Recent Comments