by John Riley | Apr 25, 2017 | Uncategorized
De-escalation- What not to do as demonstrated on American Airlines recently. Dramatically demonstrated I must add. Most everyone by now is aware of the incident on American Airlines on April 22, but since I am aware of people who really do not catch the news in any...
by John Riley | Apr 11, 2017 | Uncategorized
Could de-escalation skills have made a difference? An employee is fired, argues with the manager, and comes back shooting. People getting fired happens every day around the world, there are hurt feelings, maybe a few cuss words, but for the vast majority of these...
by John Riley | Apr 3, 2017 | Uncategorized
De-escalating a young person. I have been asked that a few times since starting my business, and my response is that, based on my experience, it still boils down to how you project yourself, your body language, how you control your tone of voice, and how well you...
Recent Comments