by John Riley | Mar 26, 2017 | Uncategorized
Is gun ownership dangerous? It can be if you do not train… and/or if you are stupid. My wife pointed out an article in the Grand Rapids press the other day (Click HERE for the online version) and after reading the first paragraph which gives an account of a...
by John Riley | Mar 21, 2017 | Uncategorized
Dealing with a loud, rude, obnoxious, assaultive person can and will be challenging, and this video is a great example of keeping your cool with someone like that to avoid escalating the situation. So I stated that this video is a great example of someone keeping...
by John Riley | Mar 15, 2017 | Uncategorized
How often should you train for dealing with a difficult person? I guess the answer to that will be based on how often you and your staff deal with such a person, and how proficient you want yourself and your staff to be when dealing with a loud, rude, and obnoxious...
by John Riley | Mar 4, 2017 | Uncategorized
Sometimes your best de-escalation efforts will not work, that’s just the way it goes when dealing with people. Dealing with a person who is angry, or drunk or high or mentally/emotionally impaired can be very challenging, it is very fluid and very dynamic. I...
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