Dynamic Conflict De-escalation Training
Our conflict de-escalation training will take you and your staff through dynamic realistic scenarios which will help develop stress inoculation, muscle memory, self-confidence and confidence in each other.Â
Dynamic Conflict De-escalation Training
Our conflict de-escalation training will take you and your staff through dynamic realistic scenarios which will help develop stress inoculation, muscle memory, self-confidence and confidence in each other.
Conflict De-escalation Training
Does Your Staff Need Conflict De-escalation Training?
Suddenly finding yourself dealing with an angry, loud, confrontational person is shocking and scary.  I’m John Riley, a retired police officer and certified crisis intervention specialist with the National Anger Management Association.
Beginning as a mission and ministry for church staff and volunteers, my team and I now travel all over the United States conducting Conflict De-escalation Training seminars. Between my instructors and I we will bring over 100 years of practical conflict de-escalation experience to help you and your staff develop the skills and confidence to deal with a difficult person, and prevent a volatile situation from becoming a critical violent incident. My team and I are a critical part of your risk management planning.
I am not just another lecture presentation, you and your staff will go through dynamic, realistic scenarios which will help develop stress inoculation, muscle memory, self confidence and confidence in each other. You and your staff will also get real time feedback as to what was done right and what can be tweaked and done differently. You can sit through another lecture, or get up and actually do some training! Contact me and let’s set up a training date!
Who Needs De-escalation Training?
- Churches
- Healthcare professionals
- Businesses
- Corporations
- State agencies
- Teachers/education professionals
- Law enforcement
- Security guards
Get started with three easy steps!
Step 1 – Contact me so I can assess your specific needs.
Step 2 – Set up training date and time
Step 3 – Conduct training
Accreditations
Testimonials
Thank you for helping teach awareness to the situation and “scene safety”. It’s something that is not taught enough to our ER staff.
Very informative presentation, great scenarios! Please offer this training during nurse residency!
Very engaging and funny! You made the presentation and scenarios relatable to my work environment. Thank you for helping me to become more aware of my surroundings. Best training class I’ve attended!
Instruction was engaging and REALISTIC! Other courses don’t focus enough on how to recognize threats and de-escalate situations. I would recommend this course to anyone looking to keep themselves or their colleauges safe. Scenarios are realistic, just like real patients in the hospital; the instructors were unpredictable. It did not feel scripted.
Great presentation! Kept it simple to reflect it’s not hard to apply these situations. Great scenarios that applied to us!
Knowledgeable and relatable, you kept my interest because you made it personal. You were easy to listen to. The scenarios were the best in these kinds of training courses that I’ve ever experienced.
Loved how you provided real-life scenarios and personal experiences! Thank you for making it feel real and legitimate compared to other safety classes, ie CPI! Something I will actually use as a nurse in practice!
I had fun! The class was very engaging, I like that the instructor had lots of years of experience. The role players were realistic to actual situations I’ve been a part of. Role players were great at giving feedback.
Hey Brother, I have to praise you for a minute. I was at the BMV this morning and a guy who was off his meds or whatever, focused on me and the gentleman who walked in behind me. He started off ” there is 2 of them fn cops now” I’m sick of them harassing me all the time. One lady at the other end of the counter said she would help me so I went down there. He kept running his jaw directed specifically at me now. I was standing there thinking what I would do depending on his actions. It got so bad the lady in charge tried to get him to calm down repeatedly. I thought to myself how many times I had heard you say ” take a deep breath, access the situation and don’t do something that may escalate it” I followed that advice and even though my first thought was to stay there until he left I didn’t, because it was obvious my presence was keying him up. Anyway thanks for all you do Brother, it’s hard to contemplate how many bad situations your influence has avoided
Your principles are eye-opening! Thank you for your energy and knowledge, real scenarios help to learn, physically doing the scenarios was very helpful!
Good to have situational awareness, helpful to recognize that I need to be aware of situation and not just focus on empathy for person!
I liked John’s presentation style! Confident and well-spoken, great examples and stories. Good, aggressive role-playing! I was shocked at how unsettled I initially felt in these situations! This was fantastic content! I was impressed with John and his wisdom!
Good tips and explanations of how to approach potentially dangerous situations. Take a breath, don’t react too fast. Great presentation, engaging, time went very quickly. I appreciate the tolls we learned today! Â
Very well presented! Very believable! A very valuable experience!
I feel more confident!
Accept the ability to be light and a peacemaker and practice the art!
