by John Riley | Nov 28, 2020 | Uncategorized
De-escalation concepts do not change just because of a pandemic and mask! For example, people will always want and need to be treated with respect, and you can do that with an awareness of your ACE. Appearance, communication and engagement, your ACE, those 3...
by John Riley | Nov 15, 2020 | Uncategorized
Is it professionally and socially acceptable to call a stranger by their middle name? A stranger “went off on me” a few weeks ago, a stranger who clearly took offense to my post that not ALL situations require police to arrive and handle things with a...
by John Riley | Nov 8, 2020 | Uncategorized
Police officer’s condescending tone of voice and attitude created and escalated stress during a “simple” traffic stop in June, 2019, in Connecticut. The officer stopped the vehicle for speeding, and as he makes contact with the driver, who sounded...
by John Riley | Oct 29, 2020 | Uncategorized
The reality of a knife attack is that there is nothing you can say or do at that moment that will “de-escalate” the attacker Can you de-escalate a knife attack? Once again the uninformed, misinformed, misguided and criminals are rioting and looting in...
by John Riley | Oct 13, 2020 | Uncategorized
Finger Pointing Escalates Into Trashing Of McDonald’s. High, VERY high, on the list of things NOT to do when interacting with an angry person is – Do not point your finger at them! This recent incident at a McDonald’s in Indianapolis has several...
by John Riley | Oct 6, 2020 | Uncategorized
Are you really that offended by a political poster? Don’t be the person who gets so offended over something that you do or say something stupid. How could these 2 have handled this situation differently? This happened in 2016 but we are beginning to see this...
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