Do you REALLY know how to De-escalate a situation?

Do you REALLY know how to De-escalate a situation?

Do you REALLY know how to De-escalate a situation? What do you base your confidence and assurance on?  From training?  From experience?  From a combination of both?  In the last 2 years as I go around conducting Conflict De-escalation training workshops and talking to...
Police Officers Should Learn To SMILE

Police Officers Should Learn To SMILE

Police officers should learn to SMILE.   Based on my personal experience, and that of some of my co-workers, I strongly believe this concept will greatly reduce the number of verbal and physical altercations a police officer may find themself in, and reduce the number...
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