by John Riley | Apr 25, 2017 | Uncategorized
De-escalation- What not to do as demonstrated on American Airlines recently. Dramatically demonstrated I must add. Most everyone by now is aware of the incident on American Airlines on April 22, but since I am aware of people who really do not catch the news in any...
by John Riley | Apr 11, 2017 | Uncategorized
Could de-escalation skills have made a difference? An employee is fired, argues with the manager, and comes back shooting. People getting fired happens every day around the world, there are hurt feelings, maybe a few cuss words, but for the vast majority of these...
by John Riley | Apr 3, 2017 | Uncategorized
De-escalating a young person. I have been asked that a few times since starting my business, and my response is that, based on my experience, it still boils down to how you project yourself, your body language, how you control your tone of voice, and how well you...
by John Riley | Mar 26, 2017 | Uncategorized
Is gun ownership dangerous? It can be if you do not train… and/or if you are stupid. My wife pointed out an article in the Grand Rapids press the other day (Click HERE for the online version) and after reading the first paragraph which gives an account of a...
by John Riley | Mar 21, 2017 | Uncategorized
Dealing with a loud, rude, obnoxious, assaultive person can and will be challenging, and this video is a great example of keeping your cool with someone like that to avoid escalating the situation. So I stated that this video is a great example of someone keeping...
by John Riley | Mar 15, 2017 | Uncategorized
How often should you train for dealing with a difficult person? I guess the answer to that will be based on how often you and your staff deal with such a person, and how proficient you want yourself and your staff to be when dealing with a loud, rude, and obnoxious...
by John Riley | Mar 4, 2017 | Uncategorized
Sometimes your best de-escalation efforts will not work, that’s just the way it goes when dealing with people. Dealing with a person who is angry, or drunk or high or mentally/emotionally impaired can be very challenging, it is very fluid and very dynamic. I...
by John Riley | Feb 24, 2017 | Uncategorized
There was a recent incident with an off duty cop that highlights the critical need to be clearly thinking and making smart choices. I had just posted a blog a mere 5 days ago pointing out that a part of de-escalating a situation is knowing when YOU may be in fact...
by John Riley | Feb 23, 2017 | Uncategorized
The police are doing the best they can to improve public relations, and are sandbagged anyway. It’s not hard to see why police officers feel that they are damned if they do and damned if they don’t....
by John Riley | Feb 19, 2017 | Uncategorized
Part of de-escalating a situation is knowing when you may be escalating it. A number of years ago a friend of mine was sharing with me an incident that happened at a church. The security volunteers were made aware of some people possibly attempting to break into...
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