by John Riley | Mar 15, 2017 | Uncategorized
How often should you train for dealing with a difficult person? I guess the answer to that will be based on how often you and your staff deal with such a person, and how proficient you want yourself and your staff to be when dealing with a loud, rude, and obnoxious...
by John Riley | Mar 4, 2017 | Uncategorized
Sometimes your best de-escalation efforts will not work, that’s just the way it goes when dealing with people. Dealing with a person who is angry, or drunk or high or mentally/emotionally impaired can be very challenging, it is very fluid and very dynamic. I...
by John Riley | Feb 24, 2017 | Uncategorized
There was a recent incident with an off duty cop that highlights the critical need to be clearly thinking and making smart choices. I had just posted a blog a mere 5 days ago pointing out that a part of de-escalating a situation is knowing when YOU may be in fact...
by John Riley | Feb 23, 2017 | Uncategorized
The police are doing the best they can to improve public relations, and are sandbagged anyway. It’s not hard to see why police officers feel that they are damned if they do and damned if they don’t....
by John Riley | Feb 19, 2017 | Uncategorized
Part of de-escalating a situation is knowing when you may be escalating it. A number of years ago a friend of mine was sharing with me an incident that happened at a church. The security volunteers were made aware of some people possibly attempting to break into...
by John Riley | Feb 14, 2017 | Uncategorized
Body language in de-escalating a situation… Did you know that YOUR body language, YOUR facial expression, will help determine how your interaction with an angry person turns out? Think about the last time you were frustrated about something and wanted to see the...
by John Riley | Feb 11, 2017 | Uncategorized
Building Confidence by training consistently will pay off when and you find yourself in a stressful situation with no time to think. I recently had a meeting with a business looking into training their staff to feel confident in dealing with potentially volatile...
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