by John Riley | Dec 29, 2020 | Uncategorized
Fatal domestic argument before Christmas, was it preventable? On December 21, in Alabama, a father and son got into a heated argument that resulted in both of them shooting at each other and killing each other. The news article states that law enforcement have...
by John Riley | Nov 28, 2020 | Uncategorized
De-escalation concepts do not change just because of a pandemic and mask! For example, people will always want and need to be treated with respect, and you can do that with an awareness of your ACE. Appearance, communication and engagement, your ACE, those 3...
by John Riley | Nov 15, 2020 | Uncategorized
Is it professionally and socially acceptable to call a stranger by their middle name? A stranger “went off on me” a few weeks ago, a stranger who clearly took offense to my post that not ALL situations require police to arrive and handle things with a...
by John Riley | Nov 8, 2020 | Uncategorized
Police officer’s condescending tone of voice and attitude created and escalated stress during a “simple” traffic stop in June, 2019, in Connecticut. The officer stopped the vehicle for speeding, and as he makes contact with the driver, who sounded...
by John Riley | Oct 29, 2020 | Uncategorized
The reality of a knife attack is that there is nothing you can say or do at that moment that will “de-escalate” the attacker Can you de-escalate a knife attack? Once again the uninformed, misinformed, misguided and criminals are rioting and looting in...
by John Riley | Oct 13, 2020 | Uncategorized
Finger Pointing Escalates Into Trashing Of McDonald’s. High, VERY high, on the list of things NOT to do when interacting with an angry person is – Do not point your finger at them! This recent incident at a McDonald’s in Indianapolis has several...
by John Riley | Oct 6, 2020 | Uncategorized
Are you really that offended by a political poster? Don’t be the person who gets so offended over something that you do or say something stupid. How could these 2 have handled this situation differently? This happened in 2016 but we are beginning to see this...
by John Riley | Jul 6, 2020 | Uncategorized
Missteps and bad decisions by everyone in this recent incident almost created a fatal outcome. To summarize, on July 1, 2020, in Michigan, a pregnant white woman was leaving a restuarant as a 15 year old black juvenile female and her mother were walking in, and the...
by John Riley | Jun 7, 2020 | Uncategorized
Common basic body language in confrontational situations, it’s automatic and primal, it didn’t need to be taught to any human being, it just manifests itself when a person is agitated and stressed. Studies have shown that there are some universal body...
by John Riley | Apr 8, 2020 | Uncategorized
Toilet Paper Incident between Mother and Son has some lessons. A 26-yr old man physically assaults his own mother over toilet paper (Come on, you knew stuff like this was going to happen!) What conflict de-escalation lessons can we learn from this incident? Click...
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