by John Riley | Jun 9, 2017 | Uncategorized
Slow down and BREATHE! The kids are JUST BEING KIDS! Tragically, a young father hosting a little kindergarten graduation party for his 6 year son was shot and killed by another kid’s father after the kids were either rough housing or fighting. Seriously?!...
by John Riley | May 24, 2017 | Uncategorized
Does church security mean you HAVE TO HAVE a gun? NO!! It does not! Though in this day and age I would encourage you to consider having an armed person! There are a lot of churches out there, most of them small to medium size, that have leaders who are under the...
by John Riley | May 9, 2017 | Uncategorized
An encouraging word for future police officers. It’s a brutal world out there and you are going to have to really believe in what you are doing to be able to deal with it. Do you see those angry people out there burning down their own neighborhoods in protest...
by John Riley | Apr 25, 2017 | Uncategorized
De-escalation- What not to do as demonstrated on American Airlines recently. Dramatically demonstrated I must add. Most everyone by now is aware of the incident on American Airlines on April 22, but since I am aware of people who really do not catch the news in any...
by John Riley | Apr 11, 2017 | Uncategorized
Could de-escalation skills have made a difference? An employee is fired, argues with the manager, and comes back shooting. People getting fired happens every day around the world, there are hurt feelings, maybe a few cuss words, but for the vast majority of these...
by John Riley | Apr 3, 2017 | Uncategorized
De-escalating a young person. I have been asked that a few times since starting my business, and my response is that, based on my experience, it still boils down to how you project yourself, your body language, how you control your tone of voice, and how well you...
by John Riley | Mar 26, 2017 | Uncategorized
Is gun ownership dangerous? It can be if you do not train… and/or if you are stupid. My wife pointed out an article in the Grand Rapids press the other day (Click HERE for the online version) and after reading the first paragraph which gives an account of a...
by John Riley | Mar 21, 2017 | Uncategorized
Dealing with a loud, rude, obnoxious, assaultive person can and will be challenging, and this video is a great example of keeping your cool with someone like that to avoid escalating the situation. So I stated that this video is a great example of someone keeping...
by John Riley | Mar 15, 2017 | Uncategorized
How often should you train for dealing with a difficult person? I guess the answer to that will be based on how often you and your staff deal with such a person, and how proficient you want yourself and your staff to be when dealing with a loud, rude, and obnoxious...
by John Riley | Mar 4, 2017 | Uncategorized
Sometimes your best de-escalation efforts will not work, that’s just the way it goes when dealing with people. Dealing with a person who is angry, or drunk or high or mentally/emotionally impaired can be very challenging, it is very fluid and very dynamic. I...
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