by John Riley | Jul 8, 2019 | Uncategorized
A dramatic example of the critical need for conflict de-escalation training is demonstrated in this incident from this past April in Charlotte, NC. Take a moment to see for yourself – Click here This video shows the lost of self control by the security guard,...
by John Riley | May 6, 2019 | Uncategorized
I came upon this article on Yahoo news that made my head spin, https://news.yahoo.com/school-activeshooter-drills-helpful-or-harmful-002053143.html Is active shooter training too traumatic? The article doesn’t seem to be pushing one idea over the other,...
by John Riley | Jan 24, 2019 | Uncategorized
I was recently asked how I would have de-escalated the situation of the angry transgender person in the Gamestop video game store. The incident happened around December, 2018, at least that is when the video and comments began popping up on Youtube. I watched the...
by John Riley | Jul 11, 2018 | Uncategorized
Are you or your staff prepared to handle stress properly? In the last 6 months there have been several high profile incidences where police were called by Whites to make contact with Blacks, such as the May, 2018, incident where a White Yale university student called...
by John Riley | May 24, 2018 | Uncategorized
How will your staff and co-workers respond to stress? Are you sure, absolutley convinced, that your staff will properly handle, and not escalate, a situation with a loud, rude, obnoxious person? There is an old saying that goes something like this- You never know how...
by John Riley | May 4, 2018 | Uncategorized
Do you REALLY know how to De-escalate a situation? What do you base your confidence and assurance on? From training? From experience? From a combination of both? In the last 2 years as I go around conducting Conflict De-escalation training workshops and talking to...
by John Riley | Feb 27, 2018 | Uncategorized
Police officers should learn to SMILE. Based on my personal experience, and that of some of my co-workers, I strongly believe this concept will greatly reduce the number of verbal and physical altercations a police officer may find themself in, and reduce the number...
by John Riley | Jan 25, 2018 | Uncategorized
Non-verbal communication that actually escalates a situation. It happens much more often than you would think. The ability to communicate by body language and tone of voice goes back to the cave man days. In those earliest days of early man, before languages and...
by John Riley | Dec 7, 2017 | Uncategorized
A well balanced training program enhances proficiency and confidence. With the recent church shooting in Texas, a lot more churches are now taking security seriously. Everyone is looking into having armed security, they’re going to the range and they’re...
by John Riley | Oct 7, 2017 | Uncategorized
Why conflict de-escalation training is important to you … A large number of businesses and organizations have a plan for all sorts of situations, medical emergencies, storm shelter, even hopefully even for an active shooter, but no one seems to take any effort...
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