Body language in de-escalating a situation

Body language in de-escalating a situation

Body language in de-escalating a situation… Did you know that YOUR body language, YOUR facial expression, will help determine how your interaction with an angry person turns out? Think about the last time you were frustrated about something and wanted to see the...
Building Confidence with consistent training

Building Confidence with consistent training

Building Confidence by training consistently will pay off when and you find yourself in a stressful situation with no time to think.  I recently had a meeting with a business looking into training their staff to feel confident in dealing with potentially volatile...
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