Conflict De-escalation Training

Does Your Staff Need Conflict De-escalation Training?

Suddenly finding yourself dealing with an angry, loud, confrontational person is shocking and scary.   I’m John Riley, a retired police officer, and my team and I travel all over the United States conducting Conflict De-escalation Training seminars.  Between my instructors and I we will bring almost 100 years of practical conflict de-escalation experience to help you and your staff develop the skills and confidence to deal with a difficult person, and prevent a volatile situation from becoming a critical violent incident.  My team and I are a critical part of your risk management planning.

I am not just another lecture presentation, you and your staff will go through dynamic, realistic scenarios which will help develop stress inoculation, muscle memory, self confidence and confidence in each other.  You and your staff will also get real time feedback as to what was done right and what can be tweaked and done differently.  You can sit through another lecture, or get up and actually do some training!  Contact me and let’s set up a training date!

Who Needs De-escalation Training?

  • Churches
  • Healthcare professionals
  • Businesses
  • Corporations
  • State agencies
  • Teachers/education professionals
  • Law enforcement
  • Security guards

Get started with three easy steps!

Step 1 – Contact me so I can assess your specific needs.

Step 2 – Set up training date and time

Step 3 – Conduct training



Thank you so much for your time and experience equipping RTLC Safety and Ushers with real life practice and shift in mindset. We’ll be in touch soon to schedule a 2017 training! Taia Wagoner

Road to Life Church

John’s training at our facility was outstanding. John spent a lot of time explaining the formula for successfully de-escalating an incident and provided a realistic and constructive environment to practice what we learned. I highly recommend John’s program for any organization who wants to provide their staff the necessary tools to navigate dealing with difficult situations or people. Jon Fey

Physical Security Specialist, Van Andel Institute

As a hands-on learner the scenarios are great and gave me a lot of tools to use in a “what if” situation C Davis

Resurrection Life church

Body language is something that can be easy to forget as well as the things never to say, I learned a lot and would love to do more of this training.  Thanks John! Marv H

Resurrection Life church

Very effective training, very effective power point presentation.  Hands on training was very “life like”.  Thank you! Shawn H.

Resurrection Life church

Very informative, great course!  Quiet realistic, made scenarios uncomfortable which forced us to see where we need improvement. Bill M.

Crossroads Bible church

I was surprised by the quality of the acting in the role playing!  Good job!  I think it was very good instruction, it made me really think about what I will have to do in a stressful situation. Jim D.

March 2018 Workshop, Kalamazoo, MI

Loved the real life situations in the scenarios, very valuable feedback from the instructor/role players.  Awareness is one of the most important nuggets I took away!  Thank you so much for seeing the need for this type of training! Jodi

March 2018 Workshop, Kalamazoo, MI

Great speaker, role players are great!  I enjoyed learning ways to handle different situations that are out of control. Marta S.

Marian Burch Adult Daycare facility, Battle Creek, MI

I can not imagine being on a security team and not go through this training Steve W.

Security, Resurrection Life Church, Grandville, MI

The instructor/role players did a great job of keeping everyone on their toes and to think on the fly.  The training was an excellent way to not only evaluate others but yourself in a stressful situation. Brendan

Lansing, MI, Nov 2018

The scenarios were very effective and thought provoking. Credit Union Staff

Lansing, MI, Nov 2018

I attended John’s seminar for the first time and it was AMAZING. I have experience in this field and still learned a lot. The program and info itself is top notch. Add to that John’s style and Charisma and this is a high caliber learning experience. From the lecture phase to the practical, it was engaging and made you want to be there. I highly recommend this program and can’t speak highly enough of John. Great Job, John! Shane McLean

Head Safety and Security Liaison to Senior Leadership , Road to Life Church

Excellent training at Res Life this past weekend. Solid, practical teaching and then, super, get your “calm” tested scenarios. I recommend this “Gentle Response De-escalation” for everyone, especially those who encounter people.

Accept the ability to be light and a peacemaker and practice the art! Mike Kemple

Missional Chaplins

Just wanted to thank you and your crew for the training at Pathway church.  The tips and simulations were very helpful in putting my mind in a state of readiness. I’m glad I attended the class, it was a good experience. Scott R.

Pathway Church

Excellent presentation!  John demonstrated a command of subject matter without coming across in a condenscending manner, very engaging.  Appreciated all of the post scenario critique. Jim D

Resurrection Life church

The role playing is key for this training, I loved it!  I checked my fitbit afterwards to see that my heart rate had escalated. Russ

Resurrection Life church

The scenarios might have well been actually happening.  Great learning experience due to the reality.  This would be an excellent series annually to cover different scenarios. Kurt

Crossroads Bible church

Scenarios were great!  Role players were convincing and offered helpful tips for improvement. Tim P.

March 2018 Workshop, Kalamazoo, MI

Instructor/role players were very good.  I am generally uncomfortable with role playing and scenarios but I felt this went really well. Don

March 2018 Workshop, Kalamazoo, MI

What an amazing experience our staff at Marian Burch Adult Day Center had! This program was so very well put together, and the hands on training that is provided is so valuable. Absolutely beneficial for people who work in health care! Keep up the great work!! Amy B.

Marian Burch Adult Daycare Center, Battle Creek, MI

I truly feel that this training was very informational and helpful, and great for team building.  You have an absolutely hands down program! Cristine C.

Marian Burch Adult Daycare facility, Battle Creek, MI

I liked the scenarios and not just having a lecture.  It really put things into perspective.  Thank you! Amanda

Lansing, MI, Nov 2018

Great training.  Very very interesting, feel more confident. Joellen

Lansing, MI, Nov 2018

A gentle response defuses anger… Proverbs 15:1 MSG

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