Conflict De-escalation Training

Does Your Staff Need Conflict De-escalation Training?

Suddenly finding yourself dealing with an angry, loud, confrontational person is shocking and scary.   I’m John Riley, a retired police officer, and my team and I travel all over the United States conducting Conflict De-escalation Training seminars.  Between my instructors and I we will bring almost 100 years of practical conflict de-escalation experience to help you and your staff develop the skills and confidence to deal with a difficult person, and prevent a volatile situation from becoming a critical violent incident.  My team and I are a critical part of your risk management planning.

I am not just another lecture presentation, you and your staff will go through dynamic, realistic scenarios which will help develop stress inoculation, muscle memory, self confidence and confidence in each other.  You and your staff will also get real time feedback as to what was done right and what can be tweaked and done differently.  You can sit through another lecture, or get up and actually do some training!  Contact me and let’s set up a training date!

Who Needs De-escalation Training?

  • Churches
  • Healthcare professionals
  • Businesses
  • Corporations
  • State agencies
  • Teachers/education professionals
  • Law enforcement
  • Security guards

Get started with three easy steps!

Step 1 – Contact me so I can assess your specific needs.

Step 2 – Set up training date and time

Step 3 – Conduct training



This training was very intense, forcing us to deal with difficult situations – Very beneficial training!!

Matt K

Southwest Protestant Reformed

John’s training at our facility was outstanding. John spent a lot of time explaining the formula for successfully de-escalating an incident and provided a realistic and constructive environment to practice what we learned. I highly recommend John’s program for any organization who wants to provide their staff the necessary tools to navigate dealing with difficult situations or people.

Jon Fey

Physical Security Specialist, Van Andel Institute

Excellent scenarios, excellent instructor/role players!  This was exactly what we face every day, very helpful!

Kim B

Forge Staffing, South Bend, Indiana June 2019

Scenarios were well thought out and presented real possibilities, for me to have to act it out was very helpful.  I was placed in an uncomfortable position with the scenarios, this is a good thing because I now know more about how I will react and can prepare mentally.

Nate P

Southwest Protestant Reformed

Very engaging!  John did an amazing job, when I first told the staff about this training they were not thrilled, thinking it would be just another lecture, but now they want more!  The scenario instructors did an amazing job, I really enjoyed the training, so engaging, so real life!

Theresa R

Manager of Operations, Forge Staffing, South Bend, Indiana June 2019

I had fun, excellent scenarios and instructor/role players, amazing knowledge and acting!  Made me feel as though I was in a real situation!

Nick H

Manager of Operations, Forge Staffing, South Bend, Indiana, June 2019

I was surprised by the quality of the acting in the role playing!  Good job!  I think it was very good instruction, it made me really think about what I will have to do in a stressful situation.

Jim D.

March 2018 Workshop, Kalamazoo, MI

Loved the real life situations in the scenarios, very valuable feedback from the instructor/role players.  Awareness is one of the most important nuggets I took away!  Thank you so much for seeing the need for this type of training!


March 2018 Workshop, Kalamazoo, MI

Great speaker, role players are great!  I enjoyed learning ways to handle different situations that are out of control.

Marta S.

Marian Burch Adult Daycare facility, Battle Creek, MI

I can not imagine being on a security team and not go through this training

Steve W.

Security, Resurrection Life Church, Grandville, MI

The instructor/role players did a great job of keeping everyone on their toes and to think on the fly.  The training was an excellent way to not only evaluate others but yourself in a stressful situation.


Lansing, MI, Nov 2018

The scenarios were very effective and thought provoking.

Credit Union Staff

Lansing, MI, Nov 2018

I attended John’s seminar for the first time and it was AMAZING. I have experience in this field and still learned a lot. The program and info itself is top notch. Add to that John’s style and Charisma and this is a high caliber learning experience. From the lecture phase to the practical, it was engaging and made you want to be there. I highly recommend this program and can’t speak highly enough of John. Great Job, John!

Shane McLean


Excellent training at Res Life this past weekend. Solid, practical teaching and then, super, get your “calm” tested scenarios. I recommend this “Gentle Response De-escalation” for everyone, especially those who encounter people.

Accept the ability to be light and a peacemaker and practice the art!

Mike Kemple

Missional Chaplins

I had fun!  Excellent scenarios, very believable!  Super educational, glad for the reminder to look for weapons, I never think to do that!

Tammy M

Forge Staffing, South Bend, Indiana June 2019

Excellent presentation!  John demonstrated a command of subject matter without coming across in a condenscending manner, very engaging.  Appreciated all of the post scenario critique.

Jim D

Resurrection Life church

The role playing is key for this training, I loved it!  I checked my fitbit afterwards to see that my heart rate had escalated.


Resurrection Life church

The scenarios might have well been actually happening.  Great learning experience due to the reality.  This would be an excellent series annually to cover different scenarios.


Crossroads Bible church

Great presentation, very informative and helpful.  I learned a great deal of useful information, I will definitely utilize the training we learned today!  The scenario instructors did amazing jobs, your collective experience is invaluable! I feel so much more confident about handling volatile situations and people!

Heather T

Forge Staffing, South Bend, Indiana, June 2019

Overall this was fantastic, presentation was engaging and interesting!  I really felt like this was a fantastic class, super useful and practical!

Eric P

Southwest Protestant Reformed

What an amazing experience our staff at Marian Burch Adult Day Center had! This program was so very well put together, and the hands on training that is provided is so valuable. Absolutely beneficial for people who work in health care! Keep up the great work!!

Amy B.

Marian Burch Adult Daycare Center, Battle Creek, MI

I truly feel that this training was very informational and helpful, and great for team building.  You have an absolutely hands down program!

Cristine C.

Marian Burch Adult Daycare facility, Battle Creek, MI

I liked the scenarios and not just having a lecture.  It really put things into perspective.  Thank you!


Lansing, MI, Nov 2018

Great training.  Very very interesting, feel more confident.


Lansing, MI, Nov 2018

A gentle response defuses anger… Proverbs 15:1 MSG

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